Q1 : Are you a trading company or a manufacturer?
A: We are a manufacturer, we supply the factory price with good quality, welcome to visit.
Q2: what's your guarantee or the warranty of the quality if we buy your machines?
A: We can offer high quality machines with 1 year guarantee and supply life-long technical supports.
Q3: when can i get my machine after l paid?
A: The delivery time is based on the exact machine you confrmed.
Q4: How can i install my machine when it arrives?
A: We will send our engineers to your factory to install the machines and train your staff how to operate the machines.
Q5: what's your delivery time?
A: Depending on the type of machines, duration of 15 days to 60 days from the date ofcontract.
Q6: Do you have after-sales support?
A: Yes, we are happy to give advice adn we also have skilled technicians avaliable across the world, we need your machines running in order to keep your business running.
Q7: How about the spare parts?
A: After we deal down all the things. we will offer you a spare parts list for your reference.
Q8: Do you sell only standard machines?
A: No, most of our machines are built according to customers specifcations, using top components.
Q9: what will you do if the machien is broken:
A: Our machine'waranty period is 12 months, if the brokend parts can't repaird , we cansend the beyond the warranty period, we can send the new parts replace the broken partsfor free, but you need to pay the express cost. It is beyond the waranty period, we cannegotiate to solve the problems, and we supply the technical support for the whole life ofthe equipment.
Q10: Can you be responsible for transport?
A: Yes , please tell me the destination port or address, we have rich experience intransporting.
